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Old 08-02-2004, 02:16 PM
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Mace Mace is offline
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Join Date: Aug 2003
Location: CT. USA
Posts: 476
Need to vent!

Hey all,
I know it's been a while since I've been here, but the new forums look great.


I need to vent about a supplier. I put an order in for knife casses two weeks before BLADE show so I would have casses for all of my knives before going to the show. I was told I would have them by the end of the week. The end of the week came and no casses---so I called them up and they say "it won't be till the end of next week, the truck with all the fabric blew up on the highway"......Now I knew I wouldn't have the casses before I left..........The order did not arive untill I was home from the show for two days so it ended up being TWO weeks from the last time they told me a week. Open the box to find the order was filled wrong...I sent them back the 4 wrong casses with a call tag they sent with a letter that said once they got the wrong casses back they would then figure what went wrong and send me the correct casses. Figure out what went wrong? I thought I was very clear to them over the phone what went wrong! A week goes by and I call them up to see if they got the casses back....they did ,but have not sent out the new casses yet-----They have to make them. Ever since, every time I call I feel like I'm getting the runaround....It's obvious to me that they DO NOT care about customer service. Here it is AUG. 2nd and I STILL don't have my casses. I told them in the middle of July that if I did not get them by the end of July(giving them two more weeks) I would not order again.
This was the first and last order I will ever place with them----I told them this over the phone today and they just don't seem to care----not even a "sorry for the screw up."

Thanks for letting me vent...I feel much better now.
The company that you should be wary of----ACE case.
I will never buy another thing from ACE case. again.
As a matter of fact I'm going upstairs right now to cut thier tags off all my casses.
Thanks again
Mace


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Old 08-03-2004, 08:42 PM
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Fox Creek Fox Creek is offline
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Join Date: Jun 2002
Location: Lawrenceburg, KY
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'glad you feel better Mace. Now go upstairs and cut those tags off! You will feel much better. I too have had a recent experience of the oddest zombie non-responsiveness from a vendor lately. Do these people not get that this is a business for goodness sake.


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