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Feature & Member Support Questions about how to use the features on the Knife Network web site? Problems logging in? Post them in here.

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  #1  
Old 01-19-2011, 05:23 PM
son_of_bluegras son_of_bluegras is offline
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Being kicked off?

Greetings,

This has happened a couple of time now. The first few I though maybe it was me.

When I first open the site I log-on. Sometimes I respond to a post and by the time I finish typing my reply, the system tells me I don't have permission to post a reply because I'm not logged in. It usually happens on longer posts so I wonder if there is some time limit, after which a user is logged off by the system.

It is an annoyance.

ron


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  #2  
Old 01-19-2011, 10:30 PM
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KNAdmin KNAdmin is offline
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Hi Ron,

There's no time limit on posts. But I wonder if you log out and clear your cookies, then back in, if this might correct the issue.


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  #3  
Old 01-20-2011, 10:07 AM
RandyScott RandyScott is offline
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Ron - I have experienced the same thing.. I don't recall if on this forum but there are others that have very short time frames.. so much so, that if the time to compose a reply is more than a few minutes I compose the reply in a Word document, then open the reply function, then copy and paste the reply into the Reply box.

Alex - I sure do hate clearing all my cookies... which cookie is specific to KN? I would rather clear just that one. Some forums provide the user the ability to log off and clear the cookie at the same time.
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  #4  
Old 01-20-2011, 12:53 PM
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KNAdmin KNAdmin is offline
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Clear every one under "knifenetwork.com".

Alex


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  #5  
Old 01-20-2011, 05:11 PM
son_of_bluegras son_of_bluegras is offline
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I'll give that a try and see what happens.

Thanks
ron


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  #6  
Old 01-20-2011, 05:41 PM
son_of_bluegras son_of_bluegras is offline
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I was able to make the above short post with no problem. Then since no one responded to the post I tried to reply to yesterday, I went to reply again. I spent maybe 20 minutes composing the post. When I hit the button to add my reply, it said I wasn't logged in and couldn't add the post. This time I copied the post so it was easy to get it back after I logged back in.

ron


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  #7  
Old 01-20-2011, 11:12 PM
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KNAdmin KNAdmin is offline
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What happens when you log in, then let the browser sit idle for 20 minutes? When you click the next link or post, are you asked to log back in?


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  #8  
Old 01-21-2011, 11:35 AM
RandyScott RandyScott is offline
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Quote:
Originally Posted by KNAdmin View Post
What happens when you log in, then let the browser sit idle for 20 minutes? When you click the next link or post, are you asked to log back in?
The users name remains displayed during the time the user constructs his reply. Upon selecting the Submit Reply button, a screen is displayed with three options and you are are advised you need to log in and the user name has been deleted in the field. The browser was idle for not less than ten minutes.
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  #9  
Old 01-21-2011, 12:16 PM
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KNAdmin KNAdmin is offline
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My question wasn't related to making a reply, but an idle log in session.

Q - When you visit the forum, and you let the browser site idle on the site. When you make a new click after a 10-20 minute idle session, are you prompted to re-login?


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  #10  
Old 01-21-2011, 04:20 PM
son_of_bluegras son_of_bluegras is offline
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Ok. I just let it sit idle for 17 minutes. I was logged off somewhere during that time. I think I will see if it happens after 10 minutes after I finish posting this.

I do appreciate your work to figure out this issue and everything the admins do to keep the site up.

ron

Edited
To add that after 10 minutes I was able to edit my post without having to login again.


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Last edited by son_of_bluegras; 01-21-2011 at 04:49 PM.
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  #11  
Old 01-24-2011, 01:57 PM
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Thanks for the update. I'm investigating now...


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  #12  
Old 01-26-2011, 02:06 AM
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Ron,

Randy sent me a detailed analysis of the error loop and it gave me an idea.

1) Make sure you have "Remember Me" checked.
2) Check your browser settings to make sure you are "not" blocking cookies.

I think this will solve it... but, please verify.

Thanks again for the assist, Randy!!!


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  #13  
Old 01-26-2011, 04:33 PM
son_of_bluegras son_of_bluegras is offline
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I will try that. I don't often make long posts, so if you don't hear anything, assume it is working.

Thank you again.

ron


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  #14  
Old 01-27-2011, 11:37 PM
son_of_bluegras son_of_bluegras is offline
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Ok. I just logged in with "remember me" checked (not something I used to do) and composed a long post. I did not have to log back in.

Again thank you.

ron


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  #15  
Old 01-28-2011, 01:43 AM
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Thank you, Ron! I'm glad it got it figured out.

Randy is the one that deserves the credit. He ran the tests in his browser and was able to detect where the problem was occurring.


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