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Hmmm. This doesn't add up right.
It is possible a mistake was made. If they refused to do anything about it, that's one thing. But it looks like you never gave them a chance. Screaming to the world that they should never use a vendor because something went wrong without giving the vendor a chance is just not right.
They heat treat a lot of knives and have a pretty decent reputation. Life as we know it has not ended on a Rockwell tester. Please pursue this thing logically to some sort of resolution.
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God bless Texas! Now let's secede!!
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